Close Menu
  • Home
  • Ratings
  • Showbiz News
  • Horoscope
  • Tech Jungle
  • BRAND NEWS
  • Movies
  • Music
  • About
    • BE PART OF THE LIONHEARTV FAMILY!
    • THE PRIDE
    • ADVERTISE AT LIONHEARTV
What's Hot

Michael Sager and Emilio Daez—Why aren’t they among those being considered to return to the ‘PBB Celebrity Collab Edition’ house?

May 12, 2025

Donny Pangilinan urges Filipinos to vote: ‘Lahat ng voice natin matters’

May 12, 2025

Riot Games PH Reveals ROY Roadmap for League of Legends Wild Rift, Brings Back Wild Rounds: Pilipinas Open 2025 with a Boosted 1.5M Prize Pool

May 12, 2025
Facebook X (Twitter) Instagram
Facebook X (Twitter) Instagram YouTube TikTok
LionhearTVLionhearTV
  • Home
  • Ratings
  • Showbiz News
  • Horoscope
  • Tech Jungle
  • BRAND NEWS
  • Movies
  • Music
  • About
    • BE PART OF THE LIONHEARTV FAMILY!
    • THE PRIDE
    • ADVERTISE AT LIONHEARTV
LionhearTVLionhearTV
Home»Press Release»TELUS Digital Philippines Champions Developing Human Skills in a Tech-Driven Workplace
Press Release

TELUS Digital Philippines Champions Developing Human Skills in a Tech-Driven Workplace

Lion's DenBy Lion's DenSeptember 25, 2024No Comments4 Mins Read
Share
Facebook Twitter Reddit Pinterest Email

In today’s modern, digitized workplace, technical skills are no longer enough. While expertise is important, employers are increasingly recognizing the power of human skills to truly drive innovation, foster strong teams, and ultimately lead to a more fulfilling and productive work environment.

“We are seeing firsthand how human skills like communication, adaptability, and emotional intelligence are critical for our team members to excel in their roles and deliver exceptional work,” says Anne Muñoz, Country Vice President at TELUS Digital Philippines, a leading AI-powered customer experience and business process solutions provider. “These are crucial for building high-performing teams and navigating today’s complex business landscape.”

The global shift towards human skills

The World Economic Forum predicts a major shift in workplace skills in the coming years. While analytical thinking and tech savviness continue to remain crucial, it’s “human” skills and socio-emotional attitudes that are poised to take center stage. In fact, 10 out of the 16 crucial proficiencies of the 21st century are identified as non-technical.

Echoing this sentiment, Saviom, a global workforce planning solutions provider, highlights contextualized intelligence, cognitive flexibility, and social and emotional intelligence as the top must-have human skills for the future. At TELUS Digital, these insights are put into practice through dedicated programs and development strategies.

By 2030, AI is expected to enhance the accessibility of information, making it easier for people to find and use what they need. Information will be even more accessible thanks to AI. However, it’s highly likely that machines will still fall short in areas requiring intuition, judgment, and empathy. Contextualized intelligence (CI), or the ability to synthesize information, apply judgment, and navigate complex situations with empathy, will be crucial.

“At TELUS Digital Philippines, CI is embedded in our approach to leadership development,” explains Muñoz. “For instance, while AI can streamline recruitment processes, TELUS Digital Philippines’ talent acquisition professionals, trained in CI, are still essential for assessing candidates’ cultural fit and leadership potential, ensuring alignment with organizational values and goals.”

The ability to adapt quickly and seamlessly to new information, shifting priorities, and unexpected challenges will become increasingly valuable. Cognitive flexibility, or “task switching,” is vital for thriving in dynamic environments.

“TELUS Digital Philippines emphasizes this skill through leadership programs, which prepare team members to navigate the fast-paced changes and uncertainties of modern workplaces,” adds Muñoz. “Agile project management at TELUS Digital Philippines, for example, highlights the importance of adaptability and problem-solving in managing shifting project requirements and ambiguity.”

To help team members build resilience and flexibility, TELUS Digital regularly offers courses focused on navigating and driving change through effective leadership. These programs are designed to equip employees with the skills needed to adapt to evolving workplace demands and to lead confidently.

As work environments get more hybrid and agile, the ability to connect on a human level becomes more important than ever. Professionals with strong social and emotional intelligence excel at building trust, fostering open communication, and understanding diverse perspectives – key qualities for creating high-performing, inclusive teams where everyone feels valued and heard.

“TELUS Digital Philippines’ robust learning ecosystem supports this, with modules focused on human skills like cross-cultural communication and emotional intelligence, designed to enhance these essential interpersonal skills,” Muñoz adds.

Cultivating human skills for effective leadership

TELUS Digital’s commitment to human skills development is evident in each of its comprehensive leadership programs, including the standout Explore program. With an 80% certification rate and 57% of participants advancing into leadership roles, Explore exemplifies TELUS Digital’s dedication to integrating technical expertise with the crucial human skills needed for individual and team success.

This dedication resonates deeply with the team members. Internal surveys consistently reveal high satisfaction with TELUS Digital’s learning opportunities, with internal surveys showing career and development satisfaction scores consistently exceeding 90% from 2019 through to 2023. This success stems from a multi-faceted approach. TELUS Digital’s learning management system offers dedicated modules on attention management, delegation skills, cross-cultural communication, critical thinking, and delivering constructive criticism, ensuring that human skills are integrated into every facet of professional growth.

Furthermore, programs like Leadership 101 equip current and aspiring leaders with the skills needed to build high-performing teams and thrive in a globalized workplace. TELUS Digital’s emphasis on accountability and performance measurement is key to developing effective leaders at all levels.

“Investing in our team members’ development, especially in terms of human skills, is not just the right thing to do; it’s the smart thing to do,” says Muñoz.




As the lines between the technical and the human blur in the modern workplace, one thing remains clear—human skills are the new power skills. At TELUS Digital Philippines, they are not just embraced, they are actively cultivated, shaping a future where empathy, collaboration, and human connection drive success for both individuals and the organization.

Comments

Anne Muñoz TELUS TELUS Digital TELUS Digital Philippines
Share. Facebook Twitter Pinterest LinkedIn Reddit Email
Previous ArticleOnline Concurrent Viewership Game: ‘It’s Showtime’ keeps a significant lead vs ‘Eat Bulaga’
Next Article Experience the Xiaomi Smart Home in Our New Web Series
Lion's Den
  • Website
  • Facebook
  • X (Twitter)
  • Instagram

LionhearTV has always believed in what the everyday reader can contribute, and has always been open to receiving input, help, or leads on stories. Readers are always encouraged to drop us their thoughts either by either by leaving a comment on a post, or contact us directly – email us at lionheartvnet@gmail.com.

Related Posts

Riot Games PH Reveals ROY Roadmap for League of Legends Wild Rift, Brings Back Wild Rounds: Pilipinas Open 2025 with a Boosted 1.5M Prize Pool

May 12, 2025

Mothers’ Day Made Sweeter with foodpanda

May 12, 2025

Tarlac Circuit Hill Sets the Stage for Thrilling Start to the 2025 F.C.C. Honda Pilipinas Dream Cup

May 12, 2025

Acer reaffirms commitment to education with inaugural Acer Edu Summit Asia Pacific 2025

May 12, 2025
Add A Comment

Comments are closed.

Find us on Facebook
Blogmeter.Top



Trending

‘Encantadia’ at 20: A Magical Legacy That Endures

May 2, 2025

PBB Celebrity Collab Edition: Instagram Follower Surge Reflects Reality Show’s Star-Making Power

April 28, 2025

Lion With A Heart returns to Pinagbayanan: Year 8 of giving back

April 26, 2025

‘Hello, Love, Again’ becomes SM Prime’s Biggest Film of 2024, boosts ABS-CBN’s Financial Recovery

April 24, 2025

The Unforgettable Forced Evictions That Shook the ‘Pinoy Big Brother’ House

April 22, 2025
Showbiz News

Michael Sager and Emilio Daez—Why aren’t they among those being considered to return to the ‘PBB Celebrity Collab Edition’ house?

May 12, 2025

Donny Pangilinan urges Filipinos to vote: ‘Lahat ng voice natin matters’

May 12, 2025

Khalil Ramos warns voters after Ballot Shading Error invalidates Party-list vote

May 12, 2025

LOOK: Darren Espanto travels over 6 hours to vote in Nueva Vizcaya

May 12, 2025

Christian Bautista lost the engagement ring before proposing to Kat Ramnani — But still got his “Yes”

May 12, 2025
Most Viewed

Michael Sager and Emilio Daez—Why aren’t they among those being considered to return to the ‘PBB Celebrity Collab Edition’ house?

May 12, 2025

Donny Pangilinan urges Filipinos to vote: ‘Lahat ng voice natin matters’

May 12, 2025

Riot Games PH Reveals ROY Roadmap for League of Legends Wild Rift, Brings Back Wild Rounds: Pilipinas Open 2025 with a Boosted 1.5M Prize Pool

May 12, 2025

Mothers’ Day Made Sweeter with foodpanda

May 12, 2025

Khalil Ramos warns voters after Ballot Shading Error invalidates Party-list vote

May 12, 2025
eMVP Digital is an online empire that useful pieces of information and a resource for a daily dose of entertainment in all forms. It produces LionhearTV.net, Dailypedia.net, RAWR Awards, RAWRMag, DailyPIPOL, and Broken Lion. These platforms have a highly-engaged audience per month, which varies from ages and sexes.



Blogmeter.Top
© 2025 LionhearTV.net.
  • Home
  • Ratings
  • Showbiz News
  • Horoscope
  • Tech Jungle
  • BRAND NEWS
  • Movies
  • Music
  • About
    • BE PART OF THE LIONHEARTV FAMILY!
    • THE PRIDE
    • ADVERTISE AT LIONHEARTV

Type above and press Enter to search. Press Esc to cancel.

News Hub
New
Icon
Icon
×
Icon
New
Icon News Hub
Icon News Hub
News Hub Powered by iZooto
You have no new updates. Watch this space to get latest updates.
Unblock notifications to start receiving real time updates. Know More
Link copied to clipboard.