Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, marked International Day of Education 2022 by reinforcing its commitment to making upskilling and development a top priority in line with its Employee Promise of Learn, Lead & Grow. The global BPO provides learning programs in diverse formats suited to meet the needs of a wide variety of learners. These programs are available for Sitel Philippines associates and upcoming customer experience professionals, students, out-of-school youth and the community.
The International Day of Education is a United Nations-sponsored occasion that promotes education as a fundamental human right and highlights its role in building a sustainable future. Sitel Group believes in this mission and the importance of continuous learning.
Because of this, the company crafts programs that teach not only essential BPO skills like communication and customer service but also digital skills building and new technologies. These upskilling programs, such as Sitel® Academy, Learn, Nexus and the LEADS University Team Leader Program, are designed to help customer service professionals keep up-to-date with the fast-paced, continuously evolving industry that is increasingly becoming more digital. They also give associates a competitive edge in building their careers.
Sitel Academy is the flagship learning program of Sitel Philippines. It is a free skills development program that caters to applicants who have the potential but did not initially meet the skills requirements for the job. The program consists of lessons on technical skills such as BPO fundamentals and soft skills such as critical thinking and empathetic listening. Program graduates are reassessed until they are hired. Sitel Academy is also offered to students in partner universities, interns and managers from other fields looking to switch to BPO.
Among the other programs Sitel Group provides are Track Training and MyAcademy. The Track Training Program is for associates looking for a promotion to leadership roles. The program is designed to upgrade an associate’s operational and leadership skills. It follows a phased approach with facilitators and mentors teaching the lessons. MyAcademy, on the other hand, is the online learning platform within Sitel Group. It houses all the courses associates need to take, whether as a company or account-specific requirement. It also features the Empower Center, a collection of learning resources on a wide range of topics.
Several account-specific and requirement-specific programs are also available. These include training for associates about to begin production, self-study materials for language and communication skills and team leadership courses.
Education is an integral part of a company’s employee engagement and growth initiatives. Companies must adapt to social changes and the continuous innovation of digital solutions that often require employees to learn new skills. Through Sitel Group training programs, learners of all levels can find programs suited to their needs and boost their career development.
