On Twitter, Liza Soberano clarified that it was not her intention to boast about her internet speed and she apologized to those who were offended by her tweets.
Recently, the actress called out her former internet service provider (ISP) for poor customer service and a weak internet connection.
Converge really needs to start fixing their internet speed. I am an unhappy customer.
— Liza Soberano (@lizasoberano) September 6, 2020
Can’t even answer the phone whenever we call. How unprofessional.
— Liza Soberano (@lizasoberano) September 6, 2020
The following day, another ISP company immediately went to her house and provided a very fast internet connection. With satisfaction, this was proudly announced by Soberano.
Okay so @pldt came to my house yesterday and hooked me up with the best internet I have ever experienced in my whole 5 years of living in this house. 300 MBPS. What a lifesaver. Lag? I don’t know her.
— Liza Soberano (@lizasoberano) September 8, 2020
“Okay so @pldt came to my house yesterday and hooked me up with the best internet I have ever experienced in my whole 5 years of living in this house. 300 MBPS. What a lifesaver. Lag? I don’t know her.”
However, some netizens took this as offensive and insensitive as they felt that Liza was bragging about her internet speed.
Some people also said that the other company is prioritizing those who are famous and rich yet, delivers poor response to regular customers.
Liza immediately apologized to those who were offended by her tweets.
She acknowledged that many people struggle because of their ISP and pointed out that her tweets are ways for her to express relief.
I stumbled upon a few tweets from people who are upset and find my tweet about having fast internet offensive. I’m sorry your telecommunications provider isn’t taking care of your problems. In no way was it my intention to brag. I was just genuinely relieved to finally —-
— Liza Soberano (@lizasoberano) September 9, 2020
“I stumbled upon a few tweets from people who are upset and find my tweet about having fast internet offensive. I’m sorry your telecommunications provider isn’t taking care of your problems. In no way was it my intention to brag. I was just genuinely relieved to finally —-
Have fast internet. I know it’s a problem we are all struggling with now. So please, to all the internet providers please do your best to help people out especially at a time like this when internet has become an essential. We’re all trying to survive and get school and work done
— Liza Soberano (@lizasoberano) September 9, 2020
“Have fast internet. I know it’s a problem we are all struggling with now. So please, to all the internet providers please do your best to help people out especially at a time like this when internet has become an essential. We’re all trying to survive and get school and work done.”
The actress also called out an employee of her former ISP without naming him for divulging her personal information. She then urged ISPs to improve their service to their customers.
And to that employee of my ex internet provider who divulged personal information. Don’t try to turn this on me. My whole rant was about bad customer service. That’s pretty sketchy of you trying to make it look like it’s my fault why I have bad internet.
— Liza Soberano (@lizasoberano) September 9, 2020
“And to that employee of my ex internet provider who divulged personal information. Don’t try to turn this on me. My whole rant was about bad customer service. That’s pretty sketchy of you trying to make it look like it’s my fault why I have bad internet.”
I could go on and on, but bottomline treat your customers fairly, no matter who they are. Cause people work hard to pay for their internet and most of our work is done online now. Okay that’s all on this internet fiasco. Bye.
— Liza Soberano (@lizasoberano) September 9, 2020
“I could go on and on, but bottomline treat your customers fairly, no matter who they are. Cause people work hard to pay for their internet and most of our work is done online now. Okay that’s all on this internet fiasco. Bye.”
