No, the customer is not always right! It’s 2016 already…
Just because of a simple issue about a paper bag, a netizen with Facebook name Momregg Tapiru Lingad took to Facebook her sentiments over an SM cashier named Elaine Somera who allegedly lied to her when she asked for a paper bag when she bought pants for her son. The netizen called the incident a discrimination but the way she describe the lady as “HINDI KAGANDAHAN” and the SM paper wrap as “PARANG SUPOT NG TINAPA ANG PINANGBALOT,” is also a discrimination on the part of the lady and the SM.
According to a former SM bagger, SM Supermalls has a SOP on using paper wrap and bags regardless if it’s a credit or debit transaction, “Paper bags have nothing to do with debit or credit cards or cash. It’s about the quantity of your purchase.”
After shaming the lady cashier, the netizen even asked the SM Management to force the lady cashier to resign.
She may have the point at least a little but Social Media shaming is still not the best option to say all these things. There’s always a better way to ask for something than scolding or shaming someone, even if you’re a customer.
Posted on June 12, the post is now viral with over 3,547 and still counting shares as of this writing.
It’s already 2016, and civilized Filipinos don’t believe the customer is always right. There’s always a limit.
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The lady netizen posted photos and titled the album ‘ANG NUKNUKAN NA MADAMOT SA PAPERBAG NA ASST CASHIER’ with a lengthy rant:
ITO ANG TINATAWAG NA DISCRIMINATION SA MALL. JUST BECAUSE BPI EPS LANG GAMIT KO WHEN I PAID FOR MY SON’S BENCH PANTS AMOUNTING TO ALMOST 1,500…THEN I ASKED FRM THE CASHIER KUNG MAY PAPER BAG KASI BINALOT LANG SA PARANG SUPOT NG TINAPA ANG PINANGBALOT, ANG SAGOT NG HINDI KAGANDAHANG ELAINE SOMERA SA KIN, WALA PO. THEN MY SON WANTED TO BUY THE SHIRT FRM RJJ, SO A MATTER OF 5MINUTES, BALIK KAMI SA CASHIER, ABAHHHH ME TATLONG PAPER BAG DON SA SAME CASHIER WE PAID FOR THE PANTS. SUCH A LIARRRR ELAINE SOMERA.SO I WAS REALLY IRKED, DISAPPOINTED…AS IN GIGIL AKO SA BABAENG ITO. I TOLD HER SHE’S A LIAR. BAT SASABIHING WALANG PAPER BAG, PORKET DI CREDIT CARD GAMIT KO TO PAY FOR MY SON’S PANTS? HELLOOOOOOOOO!!! SO I ASKED FOR THE MANAGER. AND THIS MS. WENG APPROACHED ME, AS SHE SAW THE PAPER BAGS THAT THE OTHER CUSTOMER CARRYING… I SHOUTED, “AYAN ANG PAPERBAGS NA SABI DITO WALA DAW!!” PAGING SM HRM….PILIIN NYO YUNG IHA-HIRE NYO…YUNG HINDI MADAMOT, HINDI MARUNONG MAGDISCRIMINATE. NASA SALES KAYO TANDAAN NYO YAN! THE CUSTOMER IS ALWAYS RIGHT! DAPAT SA MGA GANYAN, FORCE RESIGNATION!
